Universal’s Twitter had a few very upset guests saying they should have had passes to every ride the rest of the day, because one ride isn’t enough. The thing that stood out to me last night was the amount of backlash Universal received after giving the guests who regrettably got stuck on the ride an Express pass (this is how it was described) for another attraction, from a list of select attractions. With the amount of technology being used in theme parks today, however, these moments are bound to happen. It’s unfortunate when a ride breaks down. This is to ensure the safety of guests and Team Members alike. They can then take some time adjusting or fixing the problem. If it’s a something that can’t be safely adjusted in a few moments, they must evacuate the ride.

While every ride is different, the basic protocol is the same. Ride glitches and the smallest of imperfections can cause a ride to E stop. On Twitter, guests were stating anywhere from 20-30 minutes from the time the ride stopped to the completion of the evacuation. It is unclear how long the guests had to sit inside the ride. Sometime in the morning, Revenge of the Mummy, one of Universal’s more popular rides broke down and had to evacuate the guests on board. Universal Orlando hit capacity early on yesterday at around 11am. During our visit to Universal Orlando yesterday, The Revenge of the Mummy ride broke down and had to evacuate.

Revenge of the mummy